FAQ
Starting a new website can be a big undertaking. Every project is unique and is likely to have its share of questions. Likewise, you may have questions about our Photo Editing & Reconditioning service as well. Below are some typical questions that you may have about the JB Web & Photo experience.
Website Design
Q: I would like to have JB Web & Photo create a website for my business. What's the first step?
A: Visit our Contact Us page and use the contact form to send us a message. Explain your business or organization and the type of website you are looking for. Alternatively, you may e-mail us at info@jbwp.com. JB Web & Photo will then contact you and explain our process in detail.
Q: How long will it take to create a website for my business or organization?
A: Depending on the content and complexity of your site, the process takes about 1-2 months from start to finish. Current work load may affect this time frame.
Q: What are your rates?
A: Since each website is different (we tailor your site to meet your needs), a quote will be given after we determine how our resources will be allocated to completing your website. We cannot determine a rate without discussing your needs with you first.
Q: Does JB Web & Photo provide photography services for website clients?
A: Yes. Although typically the client provides JB Web & Photo with all photographs to be used on their website, we do offer (for an extra fee) professional photography services for those who desire high-quality images to display on their website.
Q: I already have a website that I would like to have updated. How can you help us?
A: Updating an existing website is possible but requires a bit of coordination. It will be necessary to obtain access to your website hosting account FTP site. Depending on who designed your current site this information may not be readily available...or this information may be lost completely. Without going into details, JB Web & Photo has a way to help you out and would be glad to take over any existing website you may have.
Photo Editing & Reconditioning
Q: How do I send you my photographs?
A: There are several options:
- Send your photos(s) via e-mail attachment.
- Send us a CD with your photo(s).
- Send us your original photo(s).
If sending us a photograph or CD via U.S. Mail, please use the following address:
JB Web & Photo
1511 Route 22, Suite 265
Brewster, NY 10509
If you choose to send us your photos via mail, be assured that your photos are safe with us. Once we receive them, we will use our professional scanning equipment to create a digital image file of your photo. We work with a digital copy during the process. Your original photo will not be changed in any way and will be returned to you with your order.
Q: Can I review my restored photo before it is complete?
A: Yes. If you so choose, a proof image will be available for review before the image is finalized for delivery.
Q: What happens when my order is complete?
A: We will notify you when your order is complete. You may download your photos from our website or we will send you a CD with the photos. If you ordered prints of your photos, they will be sent to you via U.S. Mail.
Q: What methods of payment do you accept?
A: Our preferred method of payment is PayPal. Through PayPal you may use a major credit card to pay for your order. It is not necessary to create a PayPal account in order to make a payment, however creating an account is free. Personal checks, money orders and certified checks are acceptable.
Q: What do you charge for your photo services?
A: Our rates vary depending on the level of work required to complete the requested modifications. Every photo is different; our rates adjust to ensure fair pricing for the customer. After sending us your photos, we will provide a quote before any work is done.
Q: Do you charge extra for shipping?
A: No, first-class postage is included in our prices. Expedited shipping can be arranged for an extra fee.